Refund policy

Refund & Return Policy

Effective Date: 5 October 2026

At ECHO & AMBER, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

1. Return Eligibility

You may request a return if:

  • You received a wrong product.

  • The product arrived damaged or defective.

  • The product received is materially different from what was ordered.

  • The product is eligible for return as per the product-specific return conditions displayed at the time of purchase.

Return requests must be raised within 7 days of delivery.

Products must be returned in their original, unused and undamaged condition, along with original packaging, tags, accessories, and other items supplied with the order.

2. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

Returns may also be rejected if:

  • The product has been used, washed, altered, or damaged after delivery.

  • Original packaging, tags, or accessories are missing.

  • The return request is made after the applicable return period.

  • The product shows signs of misuse or intentional damage.

3. How to Request a Return

To initiate a return, contact us at:

Email: echoandember.team@gmail.com
Phone: +91 78305 76686

Please provide:

  • Order number

  • Customer name

  • Registered phone number/email

  • Reason for return

  • Clear photographs/videos of the product and packaging, where applicable

Our team will review your request and inform you whether the return is approved.

4. Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.

We may request photographs or a video showing the product, packaging, shipping label, and damage/issue to verify the claim.

If the issue is verified, we may offer a replacement, return, or refund, depending on the circumstances and product availability.

5. Refund Policy

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

Refund processing and crediting time may vary depending on the payment method and financial institution.

For Cash on Delivery orders, eligible refunds may be processed through a suitable bank account/UPI method after the required details are provided and verified.

6. Return Shipping

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, ECHO & AMBER may bear the applicable return shipping cost.

For other eligible returns, return shipping charges may be applicable depending on the product and circumstances.

7. Cancellation

Orders may be cancelled before they are shipped, subject to order processing status.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may contact our support team to determine whether a return can be initiated after delivery.

8. Exchange

Exchanges are subject to product availability and eligibility. If the requested replacement is unavailable, we may offer an alternative resolution, including a refund where applicable.

9. Inspection & Fraud Prevention

All returned products may be inspected before a refund or replacement is approved.

We reserve the right to reject returns involving fraudulent claims, misuse, intentional damage, missing items, or violation of this policy.

10. Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact:

ECHO & AMBER
📧 echoandember.team@gmail.com
📞 +91 78305 76686

We aim to resolve all genuine return and refund requests fairly and as quickly as possible.