Refund policy

Return & Refund Policy

Website: Echo and Embers
Contact Email: echoandember07@gmail.com

1. Overview

At Echo and Embers, we strive to ensure that our customers are satisfied with their purchases. If you are not completely happy with your order, we’re here to help with returns and refunds under the terms outlined below.

2. Eligibility for Returns

You may request a return if:

  • The item is unused, unworn, and in its original condition
  • The item is returned in its original packaging
  • The return request is made within 14 days of delivery

Non-returnable items include:

  • Gift cards
  • Final sale or clearance items
  • Personalized or custom-made products
  • Items marked as non-returnable on the product page

3. Return Process

To initiate a return:

  1. Email us at echoandember07@gmail.com with your order number and reason for return
  2. Wait for return approval and instructions
  3. Ship the item to the address provided

Important:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping service

4. Refund Policy

Once we receive and inspect your return:

  • You will be notified of approval or rejection
  • If approved, your refund will be processed within 5–10 business days

Refunds will be issued:

  • To the original payment method
  • In the original currency (exchange rate differences may apply for international orders)

5. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your payment provider or bank
  • If the issue persists, email us at echoandember07@gmail.com

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item:

  • Contact us within 48 hours of delivery
  • Include photos of the item and packaging

We will offer:

  • A replacement, or
  • A full refund (including shipping costs, if applicable)

7. Exchanges

We only replace items if they are defective or damaged. For exchange requests, contact us via email.

8. International Orders

  • Customers are responsible for any customs duties, taxes, or import fees
  • Shipping delays due to customs are beyond our control
  • Return shipping costs for international orders are non-refundable

9. Contact Us

For any questions regarding returns or refunds, please contact:
📧 echoandember07@gmail.com