Shipping policy

Shipping Policy

Effective Date: 5 October 2026

At ECHO & AMBER, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive shipping or tracking information where available.

2. Delivery Time

After dispatch, orders are generally delivered within 3–7 business days across most serviceable locations in India.

Delivery times may vary depending on:

  • Delivery location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Remote or difficult-to-reach locations

  • Operational delays

  • Other circumstances beyond our reasonable control

The delivery timeline provided at checkout or after ordering is an estimate and is not a guaranteed delivery date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may occasionally offer free shipping or promotional shipping offers on selected products or orders.

4. Order Tracking

Once your order has been shipped, you may receive a tracking link or tracking number through email, SMS, WhatsApp, or another applicable communication channel.

You can use the tracking information to monitor the status of your shipment.

Please allow some time for tracking information to become active after dispatch.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid phone number

ECHO & AMBER is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate address information provided by the customer.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning an undelivered package to the sender.

If a shipment is returned because of an incorrect address, repeated delivery failure, refusal to accept the package, or the customer's unavailability, additional shipping or re-delivery charges may apply where applicable.

7. Delayed Deliveries

Although we work with reliable logistics partners, delivery delays may occasionally occur.

Delays can result from:

  • Weather or natural events

  • Courier network issues

  • High-volume periods

  • Public holidays

  • Transportation disruptions

  • Incorrect address information

  • Local restrictions

  • Other circumstances beyond our control

If your order appears significantly delayed, please contact our support team.

8. Damaged Packages

If your package appears damaged or tampered with at the time of delivery, please contact us as soon as possible.

We recommend taking clear photographs or videos of the package and product before opening or discarding the packaging, as these may be required to investigate a claim.

For damaged or incorrect products, please refer to our Refund & Return Policy.

9. Undelivered or Returned Orders

If an order is returned to us because it could not be delivered, we may contact you regarding re-delivery.

Depending on the circumstances, additional delivery charges may apply for re-shipping the order.

If you do not respond within a reasonable period, the order may be treated according to our applicable cancellation and refund procedures.

10. Cash on Delivery

Cash on Delivery (COD) may be available for selected products and locations.

COD availability is determined based on factors such as delivery location, product, order value, and courier serviceability.

Additional COD charges may apply where displayed during checkout.

11. International Shipping

Unless specifically stated otherwise at checkout, ECHO & AMBER currently focuses on shipping within India.

International shipping, if offered in the future, may be subject to additional shipping charges, customs duties, taxes, import fees, and local regulations.

Such charges, where applicable, may be the responsibility of the customer.

12. Contact Us

If you have questions regarding your shipment or delivery, please contact us:

ECHO & AMBER
Email: echoandember.team@gmail.com
Phone / WhatsApp: +91 78305 76686

Customer Support Hours:
Monday – Saturday, 10:00 AM – 6:00 PM IST

We aim to respond to shipping-related queries within 24–48 business hours.