Shipping policy

Shipping Policy

Website: Echo and Embers
Contact Email: echoandember07@gmail.com

1. Order Processing

  • All orders are processed within 2–5 business days (excluding weekends and holidays)
  • Once your order is processed, you will receive a confirmation email with shipping details
  • Orders may take longer to process during peak seasons or promotional periods

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated Delivery Times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Please note that delivery times are estimates and may vary due to external factors.

3. International Shipping

We ship worldwide. For international orders:

  • Customers are responsible for customs duties, taxes, and import fees
  • Delivery times may be affected by customs clearance processes
  • We are not responsible for delays caused by customs authorities

4. Shipment Confirmation & Tracking

  • Once your order has shipped, you will receive a tracking number via email
  • Tracking information may take 24–48 hours to update

5. Shipping Delays

While we aim to deliver your order on time, delays may occur due to:

  • High order volumes
  • Shipping carrier issues
  • Weather conditions
  • Customs processing

Echo and Embers is not responsible for delays beyond our control.

6. Incorrect Shipping Information

  • Please ensure all shipping details are correct at checkout
  • We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer
  • Additional charges may apply for re-shipping

7. Lost or Stolen Packages

  • Echo and Embers is not responsible for lost or stolen packages after delivery confirmation
  • If your package is lost in transit, please contact the shipping carrier
  • You may also contact us at echoandember07@gmail.com, and we will assist where possible

8. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged item and packaging

We will review the case and offer a replacement or refund if applicable.

9. Contact Us

For any shipping-related questions, please contact:
📧 echoandember07@gmail.com