Terms of service
Terms of Service
Effective Date: 5 October 2026
Welcome to ECHO & AMBER. These Terms of Service govern your use of our website and your purchase of products from us.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. General Conditions
ECHO & AMBER reserves the right to refuse service to anyone, for any reason, at any time, subject to applicable law.
You agree not to use our website for any unlawful, fraudulent, abusive, or unauthorized purpose.
We reserve the right to update, modify, suspend, or discontinue any part of our website or services without prior notice where permitted by law.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However:
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Product colors may vary slightly depending on your device or screen.
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Product images may be for illustrative purposes where indicated.
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Product specifications and availability may change without prior notice.
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We reserve the right to correct pricing, description, or other listing errors.
If an incorrect price or product information is discovered after an order has been placed, we may contact you to confirm the order or cancel the order and provide an applicable refund.
3. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An order confirmation does not necessarily constitute final acceptance of the order. We reserve the right to cancel or decline an order in circumstances including:
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Product unavailability
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Incorrect pricing or product information
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Suspected fraudulent activity
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Incorrect or incomplete customer information
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Delivery limitations
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Other circumstances where fulfilling the order is not reasonably possible
If we cancel an order after payment has been received, an eligible refund will be processed.
4. Pricing and Payments
All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, shipping charges, or other fees may be displayed during checkout.
Payments may be processed through third-party payment gateways. By submitting payment information, you authorize the applicable payment provider to process the transaction.
ECHO & AMBER does not guarantee uninterrupted availability of any particular payment method.
5. Shipping and Delivery
We aim to process and dispatch orders within the estimated timeframe communicated on our website.
Delivery timelines are estimates and may vary due to factors including:
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Courier delays
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Weather conditions
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Holidays
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Incorrect or incomplete addresses
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Remote delivery locations
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Operational or logistical issues
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Circumstances beyond our reasonable control
Once an order has been handed over to the delivery partner, delivery is subject to the courier's processes and timelines.
Customers are responsible for providing accurate delivery information.
6. Returns, Refunds and Exchanges
Returns, refunds, cancellations, and exchanges are governed by our Refund & Return Policy.
Please review that policy before placing an order.
We reserve the right to inspect returned products before approving a refund or replacement.
7. Cancellation
Customers may request cancellation before an order has been shipped.
Once an order has been dispatched, cancellation may not be possible.
If cancellation is requested after dispatch, the applicable return procedure may need to be followed.
8. User Information and Accounts
If you create an account or provide information while placing an order, you agree to provide accurate and current information.
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
You agree to notify us if you believe your account has been accessed without authorization.
9. Intellectual Property
All content available on the ECHO & AMBER website, including but not limited to:
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Logos
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Brand names
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Product images
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Graphics
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Text
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Designs
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Videos
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Website layout
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Product descriptions
is owned by or licensed to ECHO & AMBER unless otherwise stated.
You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without prior written permission.
10. Prohibited Uses
You agree not to use our website to:
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Violate any applicable law or regulation
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Commit fraud or facilitate fraudulent transactions
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Attempt to gain unauthorized access to our systems
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Introduce malicious software or harmful code
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Collect personal information of other users without authorization
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Interfere with the security or operation of our website
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Copy or reproduce our website or content without permission
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Misrepresent your identity or affiliation
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Abuse our return, refund, promotional, or payment systems
We reserve the right to restrict or terminate access where misuse is suspected.
11. Third-Party Services
Our website may use third-party services, including payment gateways, shipping providers, analytics services, advertising platforms, and other technology providers.
Your use of such services may also be subject to the terms and privacy policies of those third parties.
ECHO & AMBER is not responsible for the independent policies or actions of third-party service providers.
12. Limitation of Liability
To the extent permitted by applicable law, ECHO & AMBER shall not be responsible for losses arising from circumstances beyond our reasonable control, including delays caused by courier services, technical failures, natural events, or other external circumstances.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
13. Indemnification
You agree to indemnify and hold harmless ECHO & AMBER and its representatives from claims, losses, liabilities, damages, or expenses arising from your misuse of our website, violation of these Terms, or violation of applicable law or third-party rights.
14. Privacy
Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will become effective when the updated Terms are published on our website, unless otherwise stated.
Your continued use of the website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.